Politique de remboursement

Return Eligibility

Return or refund requests must be submitted within 30 calendar days after you receive your goods. Items for return have to be unused, in original condition and complete with original packaging. Used, worn or custom‑made items without manufacturing defects are non‑returnable.

How To Submit A Return

Send an email to logout.stretch_3p@icloud.com, including your order number, clear product photos and the reason for your return request. We will reply and send you detailed return instructions. Unless the product is defective, wrong, or damaged on arrival, the customer is responsible for return shipping costs.

Refund Process

After we receive and inspect your returned goods, we will approve your refund. Funds will be returned to your original payment method. Please allow 5‑10 business days for the refund to appear on your account, depending on your payment provider’s processing speed.

Exceptions

Sale and clearance‑priced products follow our standard refund policy. Hygiene‑related items cannot be returned unless there are manufacturing defects.